Refund policy

Returns & Refunds

We want you to feel confident shopping with Natology. If you are not satisfied with your purchase, eligible products may be returned within 30 days of delivery.

To be eligible for a standard return, the product must be unused, unopened, and in its original packaging. For hygiene and safety reasons, opened or used hair-care and personal-care products cannot be returned.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your order arrives damaged, defective, leaking, or you receive an incorrect item, please contact us as soon as possible with your order information and photos of the issue. We will review the situation and work with you to make it right.

Starting a Return

Before returning an item, please contact Natology to request a return. Items sent back without first requesting a return may not be accepted.

Customers are responsible for return shipping costs for standard returns. If the return is due to an item arriving damaged, defective, or incorrect, Natology will be responsible for the applicable return or replacement shipping costs.

Refunds

Once your eligible return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Original shipping charges are non-refundable, except when the return results from a damaged, defective, or incorrect item.

Non-Returnable Items

Opened or used hair-care and personal-care products cannot be returned for hygiene and safety reasons. Products that are not in their original condition or that fall outside the 30-day return period may also be ineligible for return.

If you have questions about a return before sending your product back, please contact Natology through the contact information provided on our website.

Order Cancellations

If you need to cancel or modify an order, please contact Natology as soon as possible. We will do our best to accommodate your request; however, once an order has been processed or shipped, it cannot be canceled. If eligible, you may request a return after delivery according to the return policy above.